CANCEL CONTRACT

Since January our internet speed has almost been non-existent. I have an online business and I work from home due to health issues. My husband has contact Vodacom several times to fix this problem but they keep on saying that the matter has been sent to their technical department or escalated to management but still no progress has been made. About 2 weeks ago he asked if we could cancel the contract as we are paying for a service that we can not use, still no progress or answer from them. We have the contract so that I can work from home, if I can't work from home what is the use of paying for it every month? SURELY VODACOM DOES NOT EXPECT US TO KEEP ON PAYING FORA SERVICE THEY ARE NOT PROVIDING! You obviously can't fix the problem so cancel the contract. You should actually also refund us.