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Daniel B
1 reviews | Active since Jan 2010
05 Jan 2024, 14:16
Cancel all promotion sms please
On the Vodacom App I cancelled all promotion sms but still get vodapay sms which I never subscribed to and then get told to download the vodapay app and then cancel those sms. What a load of ****. I guess Vodacom only cares about sales and not about customers.
Helpful (0)
Replies (5)0
Replies (5)DB
Daniel B's updateReviewer Update
05 Jan 2024, 14:46And guess what? My phone has been reported ****** and not by me. Thank you Vodacom for harassing me just because I don't want to receive any promotional SMS. I guess you probably won't address this problem which you have created without my consent. You will have to step up the ladder to fix this because I am furious.
DB
Daniel B's update05 Jan 2024, 14:46
Reviewer Update
And guess what? My phone has been reported ****** and not by me. Thank you Vodacom for harassing me just because I don't want to receive any promotional SMS. I guess you probably won't address this problem which you have created without my consent. You will have to step up the ladder to fix this because I am furious.
DB
Daniel B's updateReviewer Update
06 Jan 2024, 08:47How can Vodapay report my phone as ****** without my permission? All I wanted was to cancel those harassing SMSs for Vodapay which I never subscribed to. Vodacom does not seem to care at all because it is a day later and no response and still I cannot use my PREPAID AIRTIME AND DATA. I think it is ******** from a listed company. How dare you? How very dare you Vodacom?
DB
Daniel B's update06 Jan 2024, 08:47
Reviewer Update
How can Vodapay report my phone as ****** without my permission? All I wanted was to cancel those harassing SMSs for Vodapay which I never subscribed to. Vodacom does not seem to care at all because it is a day later and no response and still I cannot use my PREPAID AIRTIME AND DATA. I think it is ******** from a listed company. How dare you? How very dare you Vodacom?
Vodacom's replyOfficial
08 Jan 2024, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2024, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DB
Daniel B's updateReviewer Update
11 Jan 2024, 08:17Please don't ignore this problem!
DB
Daniel B's update11 Jan 2024, 08:17
Reviewer Update
Please don't ignore this problem!
DB
Daniel B's updateReviewer Update
11 Jan 2024, 08:20Today is the 7th day since you have suspended my prepaid services without my consent. My phone is not lost or taken by ********s. And I have lost the R299 airtime and data as I was on prepaid. Don't even suggest a Vodashop, because I have not created this problem!
DB
Daniel B's update11 Jan 2024, 08:20
Reviewer Update
Today is the 7th day since you have suspended my prepaid services without my consent. My phone is not lost or taken by ********s. And I have lost the R299 airtime and data as I was on prepaid. Don't even suggest a Vodashop, because I have not created this problem!