PP
Piet P

1 reviews | Active since Apr 2019

25 Apr 2019, 15:23

Cancel all my Vodacom services

This is ridiculous. I get a call from Dean who dealing with hello peter queries for vodacom he says he will get the manager to call me back. Still waiting....then I call to the call Centre again spoke to Sameer he then got Chantelle in the line who suppose to call me and who’s manager was supposed to call me, she tells me to wait a hour and she will call back at exactly 14:30. Wow!!! I get a call just before 3 from Dean the manager tells me he was busy he is going to send me a link. I tell him I’m not there gave him my IT guy’s number he promises me that he will call him in 5mins I asked 3 times are u calling in 5mins he says yes. Half hours later still no call. I then call back to call centre my luck I speak to Sameer again and guess what??? He tells me Dean the manager who was going to call me in 5mins time left. He went home his shift ended at 3. This is the service vodacom gives. So now my line still down and no one can be bothered. So I have 5 fibre lines with vodacom and I am canceling all of it.

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Replies (2)
PP
Piet P's update25 Apr 2019, 15:28
Reviewer Update
I will be taking further action. I am going to the ombudsman. I am going to expose this pathetic company. This is ridiculous. I will never recommend anyone to this company. I am going to persuade all my associates and clients and everyone I know to leave and cancel vodacom.
Vodacom
Vodacom's reply25 Apr 2019, 15:40
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team