pS
phumzile S
1 reviews | Active since May 2015
24 Nov 2025, 04:52
Cancel
Im disappointed now i really someone to call me and cancel both my contracts. Ive been a Vodacom customer from 2017 i missed one or two payments but i pay monthly I called several times yesterday for both my phone i never got assistance you can listen to the calls , the last person i spoke to told me about 48hours so when do i claim ? Why are not helpful your Agents do you give them enough training because wow On another side your insurance Will charging excess fees of a arm an the leg but you can't assist with one simple thing was thinking im staying upgrading next i rather cancel it you do not appreciate your customers
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Replies (4)0
Replies (4)pS
phumzile S's updateReviewer Update
25 Nov 2025, 06:15You can call at anytime today ,but i still need to cancel the contract and the insurance because i still didnt get any assistance,i also went to Vodacom shop in vosloorus Christhani i didnt get any assistance apparently when i did an upgrade i was suppose to inform the insurance to update ,i wasnt told that information but then the first person i spoke to told me it waz my duty to do those changes how if i wasnt informed ?
Called your insurance department spoke to constance she requested POP to update the system and also promised to send me the claim form i didnt get any update or communication from i honestly feel i dont wanna claim anymore i wanna cancel or wait for next year for this contract to end yes please call me so we can discuss how do we path ways
Everytime im facing a problem with you guys i always have to go through hello Peter you guys never just solve a problem
Called your insurance department spoke to constance she requested POP to update the system and also promised to send me the claim form i didnt get any update or communication from i honestly feel i dont wanna claim anymore i wanna cancel or wait for next year for this contract to end yes please call me so we can discuss how do we path ways
Everytime im facing a problem with you guys i always have to go through hello Peter you guys never just solve a problem
pS
phumzile S's update25 Nov 2025, 06:15
Reviewer Update
You can call at anytime today ,but i still need to cancel the contract and the insurance because i still didnt get any assistance,i also went to Vodacom shop in vosloorus Christhani i didnt get any assistance apparently when i did an upgrade i was suppose to inform the insurance to update ,i wasnt told that information but then the first person i spoke to told me it waz my duty to do those changes how if i wasnt informed ?
Called your insurance department spoke to constance she requested POP to update the system and also promised to send me the claim form i didnt get any update or communication from i honestly feel i dont wanna claim anymore i wanna cancel or wait for next year for this contract to end yes please call me so we can discuss how do we path ways
Everytime im facing a problem with you guys i always have to go through hello Peter you guys never just solve a problem
Called your insurance department spoke to constance she requested POP to update the system and also promised to send me the claim form i didnt get any update or communication from i honestly feel i dont wanna claim anymore i wanna cancel or wait for next year for this contract to end yes please call me so we can discuss how do we path ways
Everytime im facing a problem with you guys i always have to go through hello Peter you guys never just solve a problem
pS
phumzile S's updateReviewer Update
25 Nov 2025, 13:18***
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pS
phumzile S's update25 Nov 2025, 13:18
Reviewer Update
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pS
phumzile S's updateReviewer Update
25 Nov 2025, 15:42Good day
I keep on getting missed calls only ,im not sure why
But your insurance team called me today and insured the device thats wasnt insured and cancelled the other one because apparently i was paying a lot,so im gonna go ahead and process the claim then only because of the gantleman from customer service who assisted and that lady who called to give me the insurance
Clearly shows some people are really dedicated because they were both patient with me .
I hope the claim wont have problems ,i wont have to come back here ever again
I have my phone on hand you can call
I keep on getting missed calls only ,im not sure why
But your insurance team called me today and insured the device thats wasnt insured and cancelled the other one because apparently i was paying a lot,so im gonna go ahead and process the claim then only because of the gantleman from customer service who assisted and that lady who called to give me the insurance
Clearly shows some people are really dedicated because they were both patient with me .
I hope the claim wont have problems ,i wont have to come back here ever again
I have my phone on hand you can call
pS
phumzile S's update25 Nov 2025, 15:42
Reviewer Update
Good day
I keep on getting missed calls only ,im not sure why
But your insurance team called me today and insured the device thats wasnt insured and cancelled the other one because apparently i was paying a lot,so im gonna go ahead and process the claim then only because of the gantleman from customer service who assisted and that lady who called to give me the insurance
Clearly shows some people are really dedicated because they were both patient with me .
I hope the claim wont have problems ,i wont have to come back here ever again
I have my phone on hand you can call
I keep on getting missed calls only ,im not sure why
But your insurance team called me today and insured the device thats wasnt insured and cancelled the other one because apparently i was paying a lot,so im gonna go ahead and process the claim then only because of the gantleman from customer service who assisted and that lady who called to give me the insurance
Clearly shows some people are really dedicated because they were both patient with me .
I hope the claim wont have problems ,i wont have to come back here ever again
I have my phone on hand you can call
pS
phumzile S's updateReviewer Update
27 Nov 2025, 11:24Vodacom im back on hello Peter again,after this im going to Ombudsmen ,Your insurance team calls me sells me insurance on a phone that wasn't covered and that was already lost
I specifically asked the lady who was selling ths insurance if this phone going to be covered while its already lost she specifically said yes it will be covered
Im at the Vodacom Store trying to put my claim its being declined
When i call to ask why im being told the phone got lost before the insurance was activated
So meaning now i also took the insurance for nothing at all
I specifically asked the lady who was selling ths insurance if this phone going to be covered while its already lost she specifically said yes it will be covered
Im at the Vodacom Store trying to put my claim its being declined
When i call to ask why im being told the phone got lost before the insurance was activated
So meaning now i also took the insurance for nothing at all
pS
phumzile S's update27 Nov 2025, 11:24
Reviewer Update
Vodacom im back on hello Peter again,after this im going to Ombudsmen ,Your insurance team calls me sells me insurance on a phone that wasn't covered and that was already lost
I specifically asked the lady who was selling ths insurance if this phone going to be covered while its already lost she specifically said yes it will be covered
Im at the Vodacom Store trying to put my claim its being declined
When i call to ask why im being told the phone got lost before the insurance was activated
So meaning now i also took the insurance for nothing at all
I specifically asked the lady who was selling ths insurance if this phone going to be covered while its already lost she specifically said yes it will be covered
Im at the Vodacom Store trying to put my claim its being declined
When i call to ask why im being told the phone got lost before the insurance was activated
So meaning now i also took the insurance for nothing at all