DL
Dillan L
1 reviews | Active since Jun 2021
14 Jun 2021, 14:37
Cancel a contract
I have been trying to cancel my contract with vodacom for 6 months now. When I phone and talk to a agent then they say it is canceled but it's not, try to phone them then they are to busy. Vodacom is pathetic
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Jun 2021, 16:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jun 2021, 16:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jun 2021, 09:32Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Our records indicate that you were in contact with our retentions team and they assisted with your cancellation request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Our records indicate that you were in contact with our retentions team and they assisted with your cancellation request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jun 2021, 09:32
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Our records indicate that you were in contact with our retentions team and they assisted with your cancellation request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Our records indicate that you were in contact with our retentions team and they assisted with your cancellation request.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,