MF
Michelle F

1 reviews | Active since Jun 2016

22 Jun 2016, 16:22

Cancel

<p>OMG, how on earth does one cancel one's subscription. My first call was dropped, on my second attempt I was told systems were down. Fine. Let's try mail them .... A week later and still no reply. With customer service like that who would want to have a contract with them. Also, you pay to cancel when they move the goalposts on upgrading. I wouldn't recommend Vodacom if you paid me.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,