Cancel 4 x Vodacom Contracts

***, ***, ***, ***.

I have spent countless hours that I can not afford trying to cancel 4 x contracts. What I cant understand why it is a state secret how to cancel your contract at Vodacom and other cell phone companies. Recently had a similar incident at Telkom. The technology is available to allow Vodacoms paying customers to be able to easily cancel on our Vodacom portal. Why this is not available to us can only lead us to assume that you prefer us to not cancel and make your customers pay for a service they do not want. I am speechless and this is a total disgrace.

We had tried numerous times to cancel our contracts. Going into a Vodacom branch, phoning your call centre, sending mails. I unfortunately have lost my hard drive so I do not have any evidence of these attempts..

In October I had a conversation with Benisha and she told me if I want to cancel these contracts or move to prepaid. In fact I was told verbally that his can be done by her. I sent her an email and several follow up emails asking her to cancel the contracts. Nothing.

In January we spoke to Promise and sent her a email asking for these contracts to be cancelled and to be refunded for the money owed to us. We have made several follow up emails and being told it is being dealt with but to date - Nothing

We have tried everything from putting a stop order on the debit order or this achieved was to have us blacklisted and unable to get a contract from one of your competitors. I can not express in words the frustration this is causing and the strain things like this put on our personal relationships. The audacity of this is mind blowing.