pS
phumzile S

1 reviews | Active since May 2015

27 Nov 2025, 11:35

Cancel

I just knew ill be back here im going to straight to ombudsmen,i went to Vodacom store to process my claim got declined i was told that my phone got lost when the insurance wasnt activated There's someone from Vodacom Smollan insurance who called me on the 25th of November 2025 telling me they calling to cover the phone thats lost since it wasn't covered,i asked that person how is it going to work will i be able to claim since when i took this didnt have insurance she said yes we even cancelled the old insurance and i took this Who is a fool here ,i need the copy of this call please

Im really tired and again for the last time can someone call me to cancel the contracts please

0
Replies (2)
pS
phumzile S's update27 Nov 2025, 11:47
Reviewer Update
Why call and lie over the phone telling me i can claim knowing very that you going to decline so now ill be pay for additional insurance wont even assist me
Vodacom
Vodacom's reply27 Nov 2025, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team