Canal Walk Vodacom Repairs...needs repairing!

I am extremely disappointed with the Vodacom Canal Walk repairs. I sent my phone in with a cracked screen 15 days ago. I was informed that the insurance would inspect it and okay it and then send it off for repairs which would take 3-5 days. I did not hear anything and attempted to make contact with the branch but they never answer their phone. Ever. It's pathetic. Eventually I got hold of Vodacom Insurance and they informed me that my phone had been assessed but that the store had not included any of the details as to what was wrong and what needed repairing. The paperwork was incomplete so they sent the phone back. The Canal Walk store has never done anything about this. My phone has been sitting there since insurance returned it to them and they did not call or attempt to correct their mistake. When we phoned they said they would call that afternoon to inform me what was happening. That was 3 days ago now and still they are not answering their phone. It's pathetic and ridiculous. Customer service up the pole with this Vodacom store.