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Yolisa M

1 reviews | Active since Aug 2017

06 Jun 2018, 08:16

Canal walk repair centre service

I am extremely disappointed in the level of service that i have recieved from vodacom in the past month. I had purchased a Huawie P20 lite in blue from the cellucity store in canal walk. Which turned out to have factory faults which I understand that it is not Vodacoms fault as you did not manufacturer the handset. However the phone was then sent to Johannesburg for assesments and i was supposed to receive feedback. I then after a week went back to the store to ask the progress on the handset and was informed that its still in Johannesburg and that the handset would be replaced. I waited for the phone call to inform me that I could come fetch it, but i did not recieve any phone call, instead I called on the 1st June 2018 and was informed that i could come and fetch my replacement handset. On the same call I asked why i was not contacted and the lady i spoke to could not give me an answer. I then went to the store on Tuesday 05/06/2018 and was offered a Huawie prime which was not my handset which i declined. I then was offered a p20 lite in black which i declined as this was not the colour was not what i had. I then complained to the manager and complained that i am now going to have to come back again and get the phone and that its my time and money that i have spent trying to resolve this issue and yet again i am going to have to take time out of my busy day and go to the store again. The manager was rude and gave me attitude which i did not appreciate. I chose to purchase the handset from vodacom as i knew that the service would be great but now i am regretting my choice as this has been nothing but a lose for me and i am having to use a loan phone for such a long time which should something happen to it i would be held liable for. I just find this entire transaction to be a risk for myself.

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Replies (3)
Vodacom
Vodacom's reply06 Jun 2018, 08:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jun 2018, 17:05
Official

Good Day

Kindly note that we have sent you further feedback.

Regards

Dominic

YM
Yolisa M's update12 Jun 2018, 11:49
Reviewer Update
I am not happy about how my complaint has been dealt with. I have not received the handset and i have visited the branch twice after this complaint was logged and i have not recieved my handset. I went back to the store on the 07/06/2018 as the repair manager had advised me in store on the 05/06/2018 that i should go back on the 06/06/2018. I was then told that the phone was out of stock. To be honest this transaction with vodacom has cost me alot of money and time spent trying to resolve this with no communication being made with me. Even with the response with my complaint was not resolved and i recieved no response besides a text telling me that my case was reaolved on the 06/06/2018 which wad not true. The customer service i have recieved is appalling. I now recieved a call yesterday 11/06/2018 from a vodacom store advisor saying that the phone is in store and ready for me to collect which i was happy about because that was her own initiative but i informed her that i can not travel to canal walk and that i had spoken to another manager on friday 08/06/2018 and had left my address for them to deliver the phone when it was in stock. The store advisor on the 11/06/2018 took my address and said she would speak to the manager and get back to me. I have yet to hear from her. In conclusion i have made the necessary steps to get this issue resolved and have been the one communicating with vodacom instead of the company informing me of what was happening and i have spent alot of money traveling to the store which i can send proof of. I also have a recorded phone call of the advisor promising to be in contact with me within the day 11/06/2018 and nothing has been done. I would either like for the phone to be delivered to me or vodacom must refund me the money i spent on the phone and my money spent traveling to the store and back which i can gladly email the reciepts for.