CAN YOUR SERVICE GET WORSE?

<p>Last month I phoned in as I suddenly did not receive my statement anymore.</p> <p>I spoke to a lady who said that (suddenly, without anybody changing my information) there was a spelling mistake in my e-mail address. How this occurred is still a mystery to me and Vodacom as the fairies seem to have changed it overnight. The lady assured me this was updated and that I will receive my statement going forward.</p> <p>This month the fairies teem to have been naughty again as the statement did not come. I phoned in today on 12 June and spoke to a gentleman (it sounded like Michael). He updated my information as this was not done last month and then he told me that my statement has not been generated yet. I know this is not true as all my previous statements were received by latest the 8th of every month.</p> <p>I want somebody that is competent to phone me and send me my statement!</p>