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Phil L

1 reviews | Active since Dec 2009

21 Apr 2023, 13:08

Can you Spell correctly?

Vodacom, you need to employee call centre agents that can understand and that can spell properly. I had my address changed on my vodacom account and today i looked at my statement and even i dont understand what the agent typed.

Please get someone to contact me ASAP to rectify this

0
Replies (3)
Vodacom
Vodacom's reply21 Apr 2023, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply24 Apr 2023, 16:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email.
 Regards Consumer Website Team

Best regards,

PL
Phil L's update24 Apr 2023, 19:17
Reviewer Update
Good day Vodacom. As to your reply, you have not responded to me via Email.