Can you help me or not?

firstly, we should have an option of giving no stars, because this company does not deserve even one. I have been a loyal vodacom customer for many years. I called in to the upgrades/cancellations department to try and get an early upgrade done on my contract last Thursday (04-06-2020). I am due for an upgrade next month, but since I was involved in an accident that destroyed my phone, I am in desperate need of getting a new device. Now the circus begins. I spoke to probably everyone that works in that department; Brian, my initial contact who as we discussed last thursday informed me that i will have my new device latest on Monday (08-06-2020). Obviously that did not happen. Since then I had spoken to a multitude of people, each time having to explain the whole issue, mention names that i had spoken to previously (shocking that for a huge company like Vodacom to not have any sort of audit trail or notes management system). I have also asked for cancellation figures to be sent to me, because as much as it hurts, it seems that i may be forced to leave Vodacom for a competitor as i cannot get any help. I do feel disrespected.