sS
shaun S

1 reviews | Active since Aug 2012

15 Jun 2015, 10:50

Can we get this done now please!!!

OK, in January I informed Vodacom that I will be going overseas for 4-5 months, and will need to change my banking details for my monthly debit to go off, customer care informed this is done. I climbed on a plane and left. <br> When I returned to SA 4 months later, the moment I landed in JHB international and switched my phone back on, I found out my number has been blocked and cancelled, MY NUMBER DOES NOT EXIST ANYMORE, Furthermore to this, my cellphone has been blacklisted!!! <br> I have tried to sort this out with customer care, but cannot get it resolved, the MAYOR problem I have is that I <br> can never speak to the same person. each time I need to explain my story to a different person.<br> <br> I have received a invoice for a amount of R9,000 + for contract buyout and cancelation. <br> <br> NOT ONCE HAS VODCACOM TRIED TO CONTACT ME, NOT VIA EMAIL OR PHONE!!!!!<br> <br> I am happy to pay the arrears amount, (5 months behind) but will not accept my number being deleted!! this will result in LOSS OF BUSINESS!!<br> <br> <br> I NEED MY NUMBER BACK!!!<br> <br> MY NUBER WAS ***

0
Replies (1)
Vodacom
Vodacom's reply15 Jun 2015, 16:35
Official
Hello VORMOTO,

Thank you for your posting.

A consultant will be in touch with you regarding your query.

Regards,
Consumer Website Team