MP
Maria P
1 reviews | Active since Jan 2011
06 Dec 2021, 12:43
Can we finally sort out this unwanted contract?!?
What do I have to do to get a response from your people???
I keep on asking you to cancel this contract that I do not want (listen to the recordings that you made of our phone calls). You keep on promising to contact me, but nobody does!
See my previous reviews here: 29 September 2021 https://www.hellopeter.com/vodacom/reviews/unhappy-with-36-month-contract-***
12 November 2021 https://www.hellopeter.com/vodacom/reviews/please-cancel-my-contract-e550ac94e178529dcf7166da94b7a***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Dec 2021, 14:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2021, 14:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Maria P's updateReviewer Update
09 Dec 2021, 18:12You are now not even trying. I will contact the National Consumer Commission now.
MP
Maria P's update09 Dec 2021, 18:12
Reviewer Update
You are now not even trying. I will contact the National Consumer Commission now.
MP
Maria P's updateReviewer Update
15 Dec 2021, 14:56After my first complaint in September, I had ONE phone call where I was told the matter would be escalated. Over a month ago you said the matter is being investigated by the Hello Peter team.
In the mean time I am paying for a contract that I DO NOT WANT and you have a record of me saying so, because you record your phone calls!
Can we please sort this out!?!
In the mean time I am paying for a contract that I DO NOT WANT and you have a record of me saying so, because you record your phone calls!
Can we please sort this out!?!
MP
Maria P's update15 Dec 2021, 14:56
Reviewer Update
After my first complaint in September, I had ONE phone call where I was told the matter would be escalated. Over a month ago you said the matter is being investigated by the Hello Peter team.
In the mean time I am paying for a contract that I DO NOT WANT and you have a record of me saying so, because you record your phone calls!
Can we please sort this out!?!
In the mean time I am paying for a contract that I DO NOT WANT and you have a record of me saying so, because you record your phone calls!
Can we please sort this out!?!