PO
Pieter O
1 reviews | Active since Feb 2018
06 Nov 2020, 08:18
Can we ever expect good service again?
I was always under the impression that Vodacom is the best service provider in South Africa when it comes to customer care, WRONG. I have asked Vodacom for a detailed call history more than once now, and still nothing. And yes, I did complete the Authentication Process!! I tried phoning Vodacom Customer Care, they just say - due to emergency protocols, we can not assist you right now. I need that statement TODAY!
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Replies (3)PO
Pieter O's updateReviewer Update
06 Nov 2020, 08:25And while I am on the topic, my two year contract at Vodacom expired a couple of months ago. Technically I am not paying for a handset anymore, so my monthly bill is supposed to be lower, right? WRONG. I am actually paying more now that I am on a month-to-month contract. And I know, they are probably going to say that you get discount for signing a 24-month contract - I just love the fact that they take into account that I have been a loyal customer of Vodacom for more than 8 years - I wish. Then they wonder why I am considering moving to another network, there you will actually expect to receive bad service.
PO
Pieter O's update06 Nov 2020, 08:25
Reviewer Update
And while I am on the topic, my two year contract at Vodacom expired a couple of months ago. Technically I am not paying for a handset anymore, so my monthly bill is supposed to be lower, right? WRONG. I am actually paying more now that I am on a month-to-month contract. And I know, they are probably going to say that you get discount for signing a 24-month contract - I just love the fact that they take into account that I have been a loyal customer of Vodacom for more than 8 years - I wish. Then they wonder why I am considering moving to another network, there you will actually expect to receive bad service.
PO
Pieter O's updateReviewer Update
06 Nov 2020, 08:27And lastly, the Vodacom network coverage in Centurion has been horrible the last couple of months...
PO
Pieter O's update06 Nov 2020, 08:27
Reviewer Update
And lastly, the Vodacom network coverage in Centurion has been horrible the last couple of months...
Vodacom's replyOfficial
06 Nov 2020, 09:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2020, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team