Can Vodacom’s service degrade further

I’m writing in desperation, because of the absolute ineptitude and pathetic service and lack of knowledge of VodaCom call Centre’s, not that I can get through to them because I have been blocked by their systems as I apparently exceeded my monthly allowance of calls to their Centres, trying to sort out the mess.

At the beginning of August 2021 I did an upgrade of the cell-phone number as mentioned in the subject line. However such a mess was made, that I had to return the incorrect device and had to undo the update on the 18th of August 2021.

I then proceeded to redo the upgrade through their call centre on the 20th of August 2021 on the same package with a Samsung GalaxyNote 20 Ultra 5G with dual sim in Bronze. I was advised that I would have to wait a week for the phone as none was in stock.

Upon no further reaction from the after sales team, with a total lack of feedback, I phoned their call centre again today, only to be told the 20th of August 2021 was a migration and not an upgrade!!

I truely cannot believe VodaCom’s standards in their call Centres is non-existent. It is truely shoking.