Can Vodacom service be this feeble?

<p>28 Dec - check roaming rates for Canada both contract and pre-paid on www.vodacom.co.za and ask to change to pre-paid<br />29th Dec emailed Vodacom twice to say that I was in Canada, would not be available to RICA and it was important that I do not lose service.<br />On the 30th Vodacom confirmed that I would have to re-RICA and I responded clearly indicating that I cannot have a break in service with</p> <p>"As per my letter and previous email I am out of the country until March. It is impractical for me to return from Canada to facilitate a package change.</p> <p>I will be able to re-RICA the SIM on my return in March. Please confirm that this will not cause a break in service or provide an alternative."</p> <p>31 Dec the package was changed despite my clear instructions my service stopped working<br />01 Jan - no answer from the helpline and I emailed Vodacom to ask for the service to be reinstated.<br />02 Jan after 40min of talking on an international call to your help line I was told that I need to talk to Vodacom business as the SIM is registered to my company and they will only be there on the 3rd<br />02 Jan - email Vodacom business asking for help, explaining clearly again that I am in Canada.<br />03 Jan - Rachel informs me that someone from the company can re-RICA the SIM once they open.<br />09 Jan - The company opens and staff re-RICA the phone immediately<br />10 Jan - The phone is still not working and the help line says that it is RICA registered and roaming is active<br />10 Jan - email Vodacom business and ask for help explaining again.<br />11 Jan - Vodacom says "Canada does not have a prepaid roaming agreement with Vodacom"<br />11 Jan - email Vodacom again pleading for help and showing the page on the Vodacom website that quotes the pre-paid roaming rates for Canada.<br />Silence from Vodacom.</p> <p>17 Jan - email again pleading for assistance</p> <p>Silence from Vodacom</p> <p>20 - Jan Review in Hello Peter</p> <p> </p> <p>My clients need to contact me on that number, I need it for bank OTPs and I can't change the number at the bank while abroad. You have left me with reduced function and exposed.</p> <p> </p> <p>Vodacom if you're listening please respond,</p>