1 reviews | Active since Sept 2016
Can Vodacom remover my accumulated telephone time after I cancelled the contract?
<p>I was informed today, Thursday 1 Sept. by the Vodacom call centre that I must use up the accumulated airtime by month end because it will fall away on 30 Sept. because I am switching from a contract to prepaid.</p> <p>I have paid for that credit and can use it at my pleasure and leisure and VODACOM- has no right to remove it at the end of the contract- I PAID FOR IT AND WILL USE IT AT MY LEISURE</p> <p>If Vodacom removes my credit- IT IS THEFT of my accumulated airtime.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
