Can Vodacom NEVER get it right?

<p>A week ago I upgraded 2 packages and a handset.<br />The package upgrades went through.<br />According to the consultant at latest I would have had my handset ( ********** ) no layter than today.<br />I phoned to follow up.<br />Apparently the upgrade was quoted but never done.<br />The lady was quite rude telling me I cant upgrade as my account is in arrears<br />1) My account was not in arrears when I upgraded<br />2) I can surely not be in arrears if you do not process apayment made on the 1st.<br />The lady I spoke to was rude and left me on hold for 7 minutes at which time I disconnected the call and troied again</p> <p><br />Who can resolve yet another show of Vodacom incompatence and finalize the upgrade and not make me wake another week for my phone and Gear!</p> <p><br />The service just gets worse and worse!</p> <p> </p> <p>I then spoke to the team leader of upgrades</p> <p><br />He aksed for my number and put me on hold for 14 minutes and then PUT MET THROUGH TO R ATE HIS SERVICE!</p> <p><br />Still my upgrade remains unresolved!</p> <p> </p> <p>Can no one process and resolve a simple upgrade?</p>