1 reviews | Active since Jan 2017
Can Vodacom help me?
<p>Since I have migrated my cell number over to my own account it has been nothing but problems trying to use the services I am paying for.</p> <p> </p> <p>To keep a long story short, I requested Vodacom to transfer a number to a newly created account in my name. This was done, although it took some effort, however it was completed. Since then I have not been able to access or make use of any of the services on the my device as it continuously indicates that I am not hte primary account holder, although I am the only one.</p> <p> </p> <p>This is now to the point where I have to phone the call centre each time to topup data.</p> <p> </p> <p>Once logged in on the My Vodacom website and/or app on my phone and I request a statement, I receive someone else's details. Not my account number, cell number or statement is shown, however I can see it is someone else's details.</p> <p> </p> <p>Whilst trying fruitlessly to resolve this via the call centre and Vodacom store I am reaally frustrated as there is not one single person who can tell me what is wrong and resolve it.</p> <p> </p> <p>Not sure what to do here anymore and would like to get in touch with someone who can help me.</p> <p> </p> <p>Thanks!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
