CP
Carel P

1 reviews | Active since Jan 2017

16 Jan 2017, 13:31

Can Vodacom help me?

<p>Since I have migrated my cell number over to my own account it has been nothing but problems trying to use the services I am paying for.</p> <p> </p> <p>To keep a long story short, I requested Vodacom to transfer a number to a newly created account in my name. This was done, although it took some effort, however it was completed. Since then I have not been able to access or make use of any of the services on the my device as it continuously indicates that I am not hte primary account holder, although I am the only one.</p> <p> </p> <p>This is now to the point where I have to phone the call centre each time to topup data.</p> <p> </p> <p>Once logged in on the My Vodacom website and/or app on my phone and I request a statement, I receive someone else's details. Not my account number, cell number or statement is shown, however I can see it is someone else's details.</p> <p> </p> <p>Whilst trying fruitlessly to resolve this via the call centre and Vodacom store I am reaally frustrated as there is not one single person who can tell me what is wrong and resolve it.</p> <p> </p> <p>Not sure what to do here anymore and would like to get in touch with someone who can help me.</p> <p> </p> <p>Thanks!</p>

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Replies (1)
Vodacom
Vodacom's reply16 Jan 2017, 14:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team