CAN VODACOM GET NOTHING RIGHT?????

<p>Ever since I upgraded my contract from Smart M Top Up to a Smart M open line (which was not suppose to be the case, it mislead me into thinking i was renewing my contract) I have not been able to stay under R1000, after I time and again asked them to soft lock my phone if it goes over R750. One month a had to pay R7000 due to the data usage- I was unaware of this as I even bought data, thinking I was still on my top up - Voadcom managed to repay R5000 as it was an error on their side...</p> <p> </p> <p>If that wasn't enough, everytime I wish to take out another contract there is a technical error that no one seems to be able to resolve, I went in 3 times to the actual menlyn branch to try and open a new contract and NOTHING...till this day (1 month later) no one has contacted me about the error being resolved and I just found out today that it still has not. What a suprise.</p> <p> </p> <p>I have wasted countless hours on hold and had calls being dropped as I am speeking to consultants, so I have had to go in to the stores over and over again in my OWN TIME ON MY OWN ACCOUNT and still no one can assist me in resolving my issues.</p> <p> </p> <p>1 Week ago I was contacted by a vodacom consultant who asked if I wanted to migrate to a top up - I said yes, and we started the process...on the 30th of november 2016 my phone went dead and I was unable to use any services. It is the 1st and I am still unable to use my phone. I had to contact them again, and again, and they called me back, only for my call to be dropped after 40 mins, I then called back again and was on hold for 40 mins, eventually a consultant informs me it is yet AGAIN another technical error and re-asures me it will be resolved in 24 hours.</p> <p> </p> <p>It has almost been 24 hours, and I am so sick and tired of wasting my time and energy on this service provider, I actually wish you would void my contract and pay me for all my inconvenience, then we can part and I no longer have to waste my time fighting for something I pay for.</p> <p> </p> <p>Alecia</p>