Can Vodacom EVER get ANYTHING right?

In March 20232 *****ulent contracts were taken out against my name. The transaction was done by one of your employees. It took the best part of 7 months to sort out my accounts, with no compensation from Vodacom whatsoever. I was waiting for my contract to end on 3 January 2024 in order to cancel my contract. On 28 November 2023 I phoned Customer services to request cancellation of my contract. I was informed that I should call back on the 4th December 2023, since it was too early to process the cancellation. On 4 December 2023 I called Customer services as requested. I spoke to Zandi who referred me to Phume. Phume informed me that, since my contract expires on the 3 January 2024, I am liable to pay for the full month of January 2024. i told her that Vodacom cannot just decide to extend a contract that is expiring when there is a definite end date. As per the bully that Vodacom is, I had to pay the full amount. I requested that my one number be cancelled (ref no ***) and that the other number be converted to pre-paid (ref no ***) Since this was now done 2 months in advance, I assumed that Vodacom would at least get this right. I was WRONG. On 24 January 2024 I received an SMS that my debit order for my contract will be debited at the end of the month. On 25 January 2024 I called the customer services again, speaking to Cebisile Zulu. She indicated that there was no reference on the system for the cancellation of the contract!!!!!!!!! She confirmed that she sent another request through, and I received an email the same day that my contract will end at the end of January. I was debited for my contract yesterday. After all the trauma Vodacom has put me through, this is really the cherry on top. It is now clear why the matter of *****ulent activities was handled so poorly, even though the CEO was contacted directly. NOTHING in Vodacom works. Just NOTHING. Do not bind yourself to this company. They do not care about you. I have been a long-standing client of Vodacom, but they still do not care. You are merely a number! Can Vodacom EVER get ANYTHING right?