LE
Louise E

1 reviews | Active since Oct 2018

12 Sept 2022, 15:54

CAN VODACOM DO BETTER, OR NOT ?

VODACOM IS THE WORSE SERVICE PROVIDER WHEN IT COMES TO UPDATING THEIR ACCOUNTS AND ENSURING THEIR BOOKS ARE UP TO DATE, FOR THE SAKE OF THEIR COMPANY BUT ALSO THEIR CUSTOMERS.

I'VE BEEN STRUGGLING WITH ACCOUNTS AND UNNECCESSARY DEBT COLLECTORS' OFFICES TELLING ME MY ACCOUNT IS IN ARREARS AND MY ACCOUNTS ARE SETTLED MORE THAN A YEAR IN FULL.

I OWE VODACOM ZERO, ZILTH, ZIPPO, NOTHING BUT STILL WEEK IN AND WEEK OUT I AM HARRASSED BY *********** PEOPLE WHO YOU NEED TO EXPLAIN THE SAME THING OVER AND OVER THAT THE ACCOUNT IS SETTLED THEY NEED TO SPEAK TO VODACOM.

VODACOM SHOULD HONESTLY GET THEIR **** TOGETHER WHEN IT COMES TO THEIR ACCOUNTS AND ENSURE THAT ACCOUNTS THAT ARE SETTLED ARE REMOVED FROM THEIR BOOKS, STATUS'S ARE UPDATED AND FROM A BIG COPORATE COMPANY THEY ARE DOING THEIR PART, WHEN IT COMES TO THEIR CUSTOMERS.

I'M SURE THE CEO WOULD NOT LIKE ME TO PHONE HIM EVERYTIME A DEBT COLLECTOR PHONES ME TO COMPLAIN.

COME ON VODACOM DO BETTER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply12 Sept 2022, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LE
Louise E's update15 Sept 2022, 19:10
Reviewer Update
@Vodacom I am still awaiting a response on my above-mentioned reply.