Can u respect me and my money please

I have been complaining to vodacom for a week now and no body gives a **** about my complain I don't know y but atleast vodacom if they don't want to respect me as a customer can you please respect my hard earned money and not deduct anything that we haven't agreed on a have a debit order of R116.00 of something that I don't know about can I get an explanation on that debit order and were I agreed