ES
Ezmari S
1 reviews | Active since Sept 2014
18 May 2025, 14:01
Can this company ever fix anything?
How many times does one have to complain about the same thing? How difficult is it for a tech company to enable "out of data" notifications?? What must a person do to get competent assistance?
PLEASE SORT THIS OUT!!!! And PLEASE DO NOT CALL ME! Your phone customer service is completely useless. Although, to be fair, your email assistance is not much better, but at least that way I have an audit trail of the level of incompetence.
https://www.hellopeter.com/vodacom/reviews/useless-customer-service-927aac44cd1c702e18f2a0cb***3c***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 May 2025, 20:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2025, 20:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
ES
Ezmari S's updateReviewer Update
20 May 2025, 07:16So not only are they ***********, they are also disingenuous. Public promises that a consultant will contact me, then a ticket is opened and immediately closed: NO contact made. I am absolutely horrified at how dishonest their actions are!
ES
Ezmari S's update20 May 2025, 07:16
Reviewer Update
So not only are they ***********, they are also disingenuous. Public promises that a consultant will contact me, then a ticket is opened and immediately closed: NO contact made. I am absolutely horrified at how dishonest their actions are!
ES
Ezmari S's updateReviewer Update
12 Jul 2025, 23:40HOW DOES ONE GET THIS RIDICULOUSLY USELESS COMPANY TO SOLVE WHAT SHOULD BE A RELATIVELY SIMPLE ISSUE?????
ES
Ezmari S's update12 Jul 2025, 23:40
Reviewer Update
HOW DOES ONE GET THIS RIDICULOUSLY USELESS COMPANY TO SOLVE WHAT SHOULD BE A RELATIVELY SIMPLE ISSUE?????