Can they do anything right? Is it that hard to just do your job?

Got a call from Vodacom to upgrade one of my numbers - followed the requirements on the call. Have been waiting a week now for delivery - RAM tried to deliver but the address was completely wrong - not at all what I gave the vodacom sales agent. Still waiting now for vodacom or RAM to reconfirm delivery - zero response from anyone. Zero ability to track the package. Cannot get through to an agent on Tobi. Utterly pointless - two contract upgrades with Vodacom in a space of 2 weeks both an utter fail.