Can the service get any worse

<p>I sent in a complaint on Monday and was told someone would call me back. I still have not been called back. I just spoke to a consultant regarding the caller ID service which you failed ot inform me about and you want to charge me for. I am not happy with the service sh'e giving me as well and have requested to speak to a manger. I am still on hold of the last 10 minutes. This is not acceptable. I am not paying for a service I was made to believe I am getting for free. its about the principle. Please activate my caller ID or cancel the contract and collect your hand set.</p>