Can the customer be expected to trust Vodacom ever after this experience.

I bought a new cell phone on 13 December 2024. Part of the deal was that if I purchase R29 worth of airtime from Vodacom, I will receive in addition, data to the value of 14 GB and a YouTube data bundle of 1 GB. On the same day I proceeded to buy the R29 worth of airtime and received sms's to confirm that I had received all the aforementioned benefits. When I tried to make use of it later though, my balances all said nill, although the system clearly showed I had used none. On 3 January I brought all of the aforementioned to the attention of Vodacom Client Services and was asked to provide proof of the sms's I had received, which I did. After this I was given the runaround by Vodacom for a while until they just went quiet and to this day have not done anything more about the matter or informed me about anything.