1 reviews | Active since May 2017

05 Jul 2017, 13:50

Can't wait to cut all ties with them

<p>My husband called Vodacom in April to close his contracts. He was offered a new cheaper deal of R55 airtime with 1gig for R39 per month. He accepted it on 2 lines only. Vodacom decided to upgrade all his 3 lines to this deal. When he called they said it's a mistake that can't be fixed. If he wants the third line back to its original deal he will have to pay R600 even though they're the ones who made a mistake. We decided to let that one go.</p> <p>In June they allocated 2 gig into one line. We thought it was for June and July but when they took what was remaining at the beggining of July we saw it wasn't for July. Now they have not allocated July deal, my husband called on the 3rd of July, they promised to sort it out within 4 hours. Nothing happened and again today he called and they promised to call us back within 3 days? What are we going to use while we wait for 3 consecutive days? Nidlalile ngathi shame</p>

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Replies (2)
Vodacom
Vodacom's reply05 Jul 2017, 13:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jul 2017, 16:53
Official

Dear Customer

We apologise for the inconvenience caused. As per the feedback received, your query has been resolved.

Regards

Roderique Lategan