FP
Franco P

1 reviews | Active since Jun 2010

23 May 2015, 09:42

can't use Itemised billing

I have activated itemised billing on the website yesterday, by clicking on the link activate this, but I can't use itemised billing, it still just shows the option that I must activate itemised billing.<br> When I click on itemised billing it just shows the message \ we are experiencing technical difficulties please try again later""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820134;704391;9;5;0;1;0;0;5;15/05/26 16:58;344;NULL;15/05/26 13:06;15/05/26 11:14;MiWay Excellent service at all times;***5;Andrew kekana;***;I am very happy to inform the world that MiWay is the way to go on insurance.<br> This is the second time that I am being served like a Queen by Mr Andrew Kekana.<br> The attitude is very positive and always keeps one relaxed and getting good results at all times.<br> To MiWay you really must keep Mr Andrew Kekana, his good customer skills and smile that I can see form beyond the telephone. <br> I am so impressed with his service.<br> <br> BIG UPS TO ANDREW.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;797818;700685;38;2;0;1;0;0;2;15/06/01 15:24;344;NULL;15/05/31 11:37;15/05/31 9:40;Line keeps dropping, agents *********** to help;***2;;***;I've been with Mweb for over 2 years.<br> Since last year my internet keeps dropping and i dont get the speed im supposed to.<br> They always blame telkom or just do a soft reset on the line. Issue never gets reseolved.<br> <br> I was on prem uncapped 6mb. With last Friday(22/05/15) i spoke to a \manager\"" and we decided to change the package to the 4mb 300mb because of exchange reasons.<br> <br> My upload speed at one point changed to 147??? 147 US on a 4mb line.<br> I spoke afterwards with a night tech. They never requested for my line to be changed down to a 10mb<br> <br> I'm an online gamer and chose mweb because it \""prioritize\"" gaming. But since telkom bough you out this is an ongoing issue. Bad service. No one seems to help. Just trying to get new customers but forgetting about us.<br> <br> Most times I call the agents are *********** and have no idea what they are doing. They are not even at times adding notes on the account.<br> <br> Getting latency of 250 drops on an SA server is BS!"""

0
Replies (1)
Vodacom
Vodacom's reply23 May 2015, 13:26
Official
Hello francopea,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team