RW
Robert W
1 reviews | Active since Feb 2015
02 Feb 2015, 14:50
Can't Upgrade to desired Contract
At the moment i'm on a Smart S contract and I'm paying between R500 to R1000 per month on my account. I want to upgrade my account to the Uchoose Flexi 350 with the Sony Experia Z3 and they want to give me a Uchoose Flexi 150 contract. They can't give me reason why I can't upgrade to that account. My wife was on a smaller package and paid less on her contract and she got it. That is total bull. I'm just waiting for my contract to expire so that I can go to another company Mainly MTN!!!!!!
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Vodacom's replyOfficial
04 Feb 2015, 09:43Hello rwebb0308,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply04 Feb 2015, 09:43
Official
Hello rwebb0308,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team