Can't upgrade

<p>I was told by vodacom that I can't upgrade due to my low profile. I have kept my account up to date and I am even paying more than I should. They sent a service requets on the 9th of December 2016 and yesterday when I went to Vodacom in Mall @ Reds they said to me they did ot even loom at the request and it is ten days later they sent two requests yesterday and after spending 2 hours at the Mall they still had no answer for me. What is the point of me paying for a contract but I am ot able to upgrade. Seriously considering to cancel my contract</p>