Can't sort out a simple query

<p>On the 13th September, I loged a query on one of my numbers, namely a micro sim card that is used in an IPAD for data only. I kept getting the same reply, " Back office has still not supp**** answeres" Now I am told that it will only be sorted out after the 5th of October, Conveniently AFTER the debit order has gone off. I also asked that correspondences be done via email, as I have been in traning for the past few days, and for other reasons, YET your incompetant staff obviosly cant read, as they insisted on trying to call me numerous times on the cell. My contract is due for upgrade, SADLY 2017, I am now considering canceling my contract when the times comes. </p> <p>I must give your billigs dep this: When they ***** up - they do it well.</p>