Can't sim-swap

<p>Phone ****** yesterday, went to get a new sim chip today, it won't activate and I call in to find out whats happening. They say its activated but the lock from the ****** phone report wasn't removed. An hour later I call in because its still not working, the phone system bounces be across a few operators before they can answer my query. Finally I call back again and get told that the only call logged on the system is the black-listing of my phone yesterday. What exactly is going on there? The call center attendant asks me for the number on the sim chip which I give her and the system rejects this. I'm at a loss for words at how *********** the company looks at this point. Will try one more time but I think you need to think about the level of service you offer, I'm starting to compare it to Telkom at this point.</p>