Can't make calls or use data
<p>My contract has minutes and data but I cannot make calls or browse anything. I can only send sms's. After 5 drop calls from the call centre, I finally spoke to someone and they tried synchronisation but still it does work. The call centre tells me there SLA is 5 days, I might as well cancel this contract and go to the competitor. My contract is R1000 every month without fail and this is the service I get. You guys should have never outsourced your call centre because they don't know the Vodacom culture and the customers does come 1st at all. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom, it has been 5 days already. The problem continues. Can a senior Vodacom representer contact me my - ref sr ref = 1- ********** 600400 it's been 5 days and nobody's calling me with a solution instead I get so many calls of agents requesting me to try this and try that but they csannot rwesolve my problem. I want a senior manager to call me with a solution and what are they gonna do for the inconvenienced they've caused. I would like to know how Vodacom intend to retain me as a Vodacom client after this service failure and inconveniencing me with the non delivery of a service I am paying for.
Dear Vodacom, it has been 5 days already. The problem continues. Can a senior Vodacom representer contact me my - ref sr ref = 1- ********** 600400 it's been 5 days and nobody's calling me with a solution instead I get so many calls of agents requesting me to try this and try that but they csannot rwesolve my problem. I want a senior manager to call me with a solution and what are they gonna do for the inconvenienced they've caused. I would like to know how Vodacom intend to retain me as a Vodacom client after this service failure and inconveniencing me with the non delivery of a service I am paying for.