1 reviews | Active since Nov 2016

16 Nov 2016, 15:41

Can't look after their customers

<p>I phoned to sort out my bill that I resived as the bill was not right. A lady phoned me from Vodacom afte I had phoned so many time. The lady let me know when money will be put back in my account and I should see it in the next 24 hours. I then waited a week and phoned Vodacom now they have been telling me they still looking at my account. This has been over a month now. I will be changing all my accounts away from Vodacom if this is how they treat problems </p>

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team