1 reviews | Active since Oct 2014
Can't get my contract correct
So confused!! What contract am I on???<br> In May our contract ended, we received lots of pressure from sales calls to sign new. <br> I asked for explanation of packages as there was an promotion to get double the minutes- packages NOT explained properly. <br> I did not get double minutes, did not get contract we need!!!<br> Calling Vodacom multiple times to fix situation - NO ONE CAN CONFIRM which contract I am on or who we signed the contract with because I'm supposed to complain to them. <br> Vodacom working on it but I received no communication from them.<br> After more than a week I phoned, Vodacom says it is being taken care of and will switch on 30June/1July 2015. <br> I receive a text message 30 June 2015 saying my migration went through to the WRONG plan type.<br> The contract mix up affects our business when we cannot make calls!<br> Which contract am I on???<br> I want to be on the Smart L - the plan with 250 minutes (500SMS, 500MB) per month which will automatically charge my account for any minutes I use over 250. <br> For 2 years I was happy with my contract and I just want to have the same thing again! Bill my debit order for any charges above my contract. SR Reference A6-WX0Y-R51XE
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
