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Nkosinathi N

1 reviews | Active since Jul 2017

22 Jul 2017, 20:27

Can't get full internet access from Vodäcom

<p><br />I have been requesting that the parental control on my account be removed. But Vodäcom cannot assist me at all. I have been to almost 10 Vodäcom shops, and the system shows that the parental control is disabled and the technicians there can not assist. I have log calls to have the matter escalated but the customer service team is so stubborn and keeps referring me to voda shops, where I cannot be assisted. </p> <p>Please can I get full access to internet as I can not even go to Vodäcom website, It's so ridiculous.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team