HP
Hercules P

1 reviews | Active since Jun 2016

04 Jun 2017, 10:30

Can't fix their contracts.

<p>I have now struggled for more than a month with this problem. I moved the contrct over to my name and seemingly everything went well. Until I realised I can't load or buy new airtime. Only it just states "not main account holder". And yes I tried every possible way to laod airtime. I have phone the customer care line more than 4 times and visited the shops too much too count to sort this out. Everytime I just get a "ok, it's fixed now", but then it isn't.</p> <p> </p> <p>My account has now gone in the R1000 because of OOB rates. Which isn't my fault! Vodacom, fix this before the end of the week, Friday 9 June, or I'm canceling my contract. I'm alsio refusing to pay your OOB rates on my account, because it is of your incompatance!</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2017, 12:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team