Can't do basics

So they raise the contract prices but they can't sustain basic services like emailing a customer their monthly statements!<br> I have had to call in and request a manual send a few times now.<br> My email address has never changed. I was informed that Vodacom has moved to another system (no clue what that means to me), and that many customers have had to call in to get their statements. And when I queried when this will be resolved, I was told that they are uncertain because it has been going on for 3 to 4 months already. <br> <br> Should this company not be expected to offer a higher degree of service!<br>