Can't correct mistakes
<p>I upgraded to the new S8+ last week. I didn't receive my accessory pack. I have spent hours on the phone with many agents and supervisors. They admitted they made a mistake. Promises to call me back go ignored. This kind of service is unacceptable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So another day gone by and not another word from Vodacom. It would appear they are less than interested in the customer service they preach about!!!
So another day gone by and not another word from Vodacom. It would appear they are less than interested in the customer service they preach about!!!
I am absolutely amazed that Vodacom responds to every complaint with this canned response, and then does nothing to resolve the issue. What's the use!!!
I am absolutely amazed that Vodacom responds to every complaint with this canned response, and then does nothing to resolve the issue. What's the use!!!
So. Latest update. I get called last week with apologies. Their Siebel system is faulty and *****ing up all the orders. Bit don't worry. It'll be sorted out shortly. Then silence again. Another week gone by. I really dont know anymore
So. Latest update. I get called last week with apologies. Their Siebel system is faulty and *****ing up all the orders. Bit don't worry. It'll be sorted out shortly. Then silence again. Another week gone by. I really dont know anymore