pB
peter B

1 reviews | Active since Apr 2010

07 Dec 2016, 11:02

Can't check night owl data - Vodacom has no answers

<p>Since beginning October, I can no longer check my night owl data when I login to my account on the website. Until then it was no problem. I can't do a *111# check as my tablet can't dial out.</p> <p>Repeated calls to Vodacom to try and find out what the problem is get nowhere. Logging calls gets nowhere. Nobody at Vodacom can explain why I can no longer access my night owl data.</p> <p>Or are they making as difficult as possible to monitor Night owl in the hope that if I overrun then I use up my day time data faster? </p>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 11:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team