RS
Rudi S
1 reviews | Active since Feb 2014
03 Mar 2016, 08:46
Can't cancel, need to phone back tomorrow?!?
I phoned to cancel my data contract, after 24 minutes of holding for cancellations, this call centre lady informed me that i have to phone back tomorrow, and she can't phone me back tomorrow because she's not working tomorrow. How is it THIS hard to get my stupid data contract cancelled that I don't even use???<br> <br> I'm not phoning back tomorrow, you guys can phone me. Horrible service!
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Vodacom's replyOfficial
03 Mar 2016, 09:04Hello rudi.s,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2016, 09:04
Official
Hello rudi.s,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team