RL
Ronald L
1 reviews | Active since Mar 2016
01 Mar 2016, 12:13
Can't cancel Contract on expiry date
I have a data contract for number *** that expires 9 April 2016 but Vodacom won't let me cancel on the expiry date even though I am notifying them well in advance. They only want to do the cancellation on 30 April 2016, which means that I have to pay for the month of April as well.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
01 Mar 2016, 12:29Hello ***,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply01 Mar 2016, 12:29
Official
Hello ***,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team