1 reviews | Active since Apr 2017

02 Apr 2017, 16:00

Can't cancel contract

<p>I have been trying to cancel a data contract which was never enabled for over a year now. Logged uncountable amount of calls. Receive ref no's. Dispute has been escalated a couple of times and it still has not been cancelled. </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Apr 2017, 13:46
Official

Dear Christine,

It was a great pleasure connecting with you and I hope I made your day.

Regards,

Cassandra