Can't cancel contract, *** useless

This is the second week in a row and the 6th time I'm phoning. I'm on hold for 20-40minutes everytime without answer. I really want to cancel my contract, but Vodacom's poor call centre isn't allowing me to do this.<br> <br> I can also not do this in store apparently. The staff at Fourways Vodacom told me I have to phone and they can not help me in store.<br> <br> How is it that I can get a new R800/month contract with a new phone within 30min after walking into the store, with my pick of 10 staff members to assist me - but - it takes me 2 weeks of phoning and waiting to cancel my contract.<br> <br> Some government agency or someone somewhere should take on Vodacom for this, pathetic, this must be breaching some consumer act somewhere, entrapment.<br> <br> Phone me to cancel my contract ASAP as no one is answering when I am phoning and there is apparently no other options left for me.<br> <br> I am typing this as I've been on hold for 50 minutes at work.