1 reviews | Active since Nov 2016

17 Nov 2016, 15:14

Can't buy data

<p>I have tried to buy data and also contacted vodacom three times regarding this.</p> <p>The first time they assured me the problem was solved, but I still couldn't buy extra data.</p> <p>They cannot buy or send me data either. </p> <p>On Tue 15 Nov I have contacted them after a sms I received that I can buy extra 5gig of data on discount until 23:59 that evening. I tried but couldn't buy the data. I then phoned them for the second time, they couldn't assist me again, and said that they are referring the problem to their technical dept and that they would send me a sms with the ref no and that they are working on the issue. I have received nothing, no sms or call or any message with any ref no or indication that they are working in the problem or that they have solved it.</p> <p>I have phoned them again on Wed 16 Nov. They then put me through to their "phone directory" dept for some or other reason....</p> <p>Untill today I have NOT received any sms or email or any messages from vodacom as they said. It seems, yet again, that they are unable or unwilling to resolve this matter.</p> <p>Every time I have phoned them, I had to try two or three times..... I could hear the call centre person picking up and laughing with colleagues in the background.... And then, they cut you off.... Really frustrating.</p> <p>Really disgusted and unsatisfied with the service of Vodacom.</p>

0
Replies (1)
Vodacom
Vodacom's reply17 Nov 2016, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team