Can't buy data
<p>I have tried to buy data and also contacted vodacom three times regarding this.</p> <p>The first time they assured me the problem was solved, but I still couldn't buy extra data.</p> <p>They cannot buy or send me data either. </p> <p>On Tue 15 Nov I have contacted them after a sms I received that I can buy extra 5gig of data on discount until 23:59 that evening. I tried but couldn't buy the data. I then phoned them for the second time, they couldn't assist me again, and said that they are referring the problem to their technical dept and that they would send me a sms with the ref no and that they are working on the issue. I have received nothing, no sms or call or any message with any ref no or indication that they are working in the problem or that they have solved it.</p> <p>I have phoned them again on Wed 16 Nov. They then put me through to their "phone directory" dept for some or other reason....</p> <p>Untill today I have NOT received any sms or email or any messages from vodacom as they said. It seems, yet again, that they are unable or unwilling to resolve this matter.</p> <p>Every time I have phoned them, I had to try two or three times..... I could hear the call centre person picking up and laughing with colleagues in the background.... And then, they cut you off.... Really frustrating.</p> <p>Really disgusted and unsatisfied with the service of Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
