Can't Believe how bad the Service from Vodacom

I've been with Vodacom for 15 years and in February there was ***** committed on my contract, i informed Vodacom immediately and did an Affidavit with SAPD. We never hear anything from Vodacom if we don't phone them we get no feedback and when we phone the only answer we get is..... IT WITH ***** DEPARTMENT, please can you send us all the documents again. Please note that 7 SIM Swops has been done is this period of which we did 2 and this account was open for 3 months after we informed Vodacom of the *****. Today 7 months later we phone, to follow up AGAIN and the response is that we must pay R13000 to open the account again. My question to vodacom is: The day we signed the upgrade we agreed that I pay X amount and you provide a service... So you STOPPED providing me with a service 7 months ago and refuse to assist ME your customer why should I pay for your mistake. I've requested cancellation quotes to move my account and you won't even assist me with that. Hopefully I will get a response from this or I'll be forced to approach my lawyer!!! O yes and my next e-mail is to Carte Blanche......