PE
Paul E

1 reviews | Active since Sept 2013

12 Feb 2017, 16:45

Can't be bothered

<p>So about 1.5 Years ago my wife moved to pre paid on her Vodacom account.<br />So her phone started giving issues so first thing this morning we go to Vodashop in Clearwater mall.<br />We took 3 months bank statements her payslip ID and everything.<br /><br />So we start chatting with the staff meber about packages and so forth and he says <br />"No the system has declined everything"<br />So we ask why and he states whe need to go to the bank and get another paper giving proof of her bank account then when we come back they will be able to get autohorisation within 1 - 4 hours<br />So we go to the banks and get the proof of account and 10:20 we are back at the Vodashop where they then had her fill in the forms and said it will be confirmed within 1 - 4 hours<br />At 15:30 we call the shop and it still has not been confirmed<br />16:20 they state the devision who does the confirmations have closed and will only be open the next day<br /><br />No stress because for them it is obvious that getting a cellphone and package is not important</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Feb 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

PE
Paul E's update13 Feb 2017, 14:36
Reviewer Update

Vodacom Cresta Chantelle and Morne has assisted me
They have impressed me with how helpfull they are here.
Stay away from Clearwater Vodacom and go to Cresta